Q1:What is your Minimum Order Quantity (MOQ)?
A:Our standard MOQ is 100units/sets, and we accept trial orders. Custom MOQ can be negotiated based on product requirements.
Q2:Do you offer customization (e.g., logo, packaging)?
A:Yes! We provide OEM/ODM services for product specifications, packaging, and logo printing. Please share your design files (e.g., AI/CDR), and we will propose solutions promptly.
Q3:How to order samples? Who pays for shipping?
A:Samples can be ordered online with freight collect (DHL/UPS/FedEx) or prepaid. Sample cost is 50% of bulk order price, refundable upon confirmation.
Q4:What is the lead time?
A:Standard lead time: 15 days (after deposit). Customized products require +10 days for sampling. Early orders recommended during peak seasons.
Q5:What payment methods do you accept?
A:We accept T/T, L/C, Trade Assurance, etc., ensuring secure transactions.
Q6: How do you ensure product quality
A:100% inspection: All products pass QA checks before shipment (reports available).
Certified: Compliant with CE/FCC/ROHS standards (certificates shown below).
Warranty: 24-month warranty with free replacement for defects.
Q7:Which ports and logistics partners do you use?
A: Main ports: Shenzhen/Shanghai/Ningbo (other ports available).
Logistics partners: DHL, sea freight agents (MSC/Maersk), express lines, etc., to balance cost and effic